Contact Us

Regular Hours of Operation

September to April

Monday – Thursday: 9:00 a.m. – 4:30 p.m.

Friday: 9:00 a.m. – 4:00 p.m.

Summer Hours

May to August

Monday – Thursday: 9:00 a.m. – 4:00 p.m.

Friday: 9:00 a.m. – 3:00 p.m.

Contact Us

Gilmour Hall 110

Phone: 24254

Email: iss@mcmaster.ca

Drop-in hours are on Wednesdays from 1:30 p.m. – 4:00 p.m. in GH 110.

Meet the Team:

Headshot of Ana Pereira.

Ana Pereira

International Undergraduate Students Program Coordinator
Phone: 20173
Email: ferreiar@mcmaster.ca

Leaving everything behind that you know and going to a brand new country in hopes of a better future is not easy for anyone. I understand the difficulties and barriers that many newcomers face when they arrive in a brand new country with a new language, new culture and new traditions. Don’t get me wrong though, it isn’t all scary. It is also a time to celebrate something new and exciting.

This is where I come in.

I have a passion for helping students adapt to their new lives in Canada. Whether it be teaching them about their health insurance while they are a student or telling them where to get the best cultural meals in the city. Being an immigrant myself, I understand many of these challenges and love helping students feel confident and comfortable in this new place they now call “home.”

Andrew Staples

Student Success Coach (International Students)
Phone: 21650
Email: staplesa@mcmaster.ca

As your Student Success Coach, I am here to assist you with any questions you may have about adjusting and settling into McMaster, and to support your academic, personal and professional success.

I have been fortunate to explore and experience many cultures as an ESL teacher (Busan, Korea), an exchange student (Dijon, France), a traveller (40+ countries) and with my MA-Intercultural Communications (residency in Hangzhou, China), which is why I am passionate to help support international students during their time at McMaster.

Canadian culture, climate and cuisine might be new, the teaching style and expectations at McMaster might be different and you might be experiencing difficulties adjusting life in Canada. I am here to answer your questions as they come up, so you can make the transition to Canada more comfortable.

I am happy to assist you with adaptation challenges, academic concerns, financial difficulties, getting involved and connecting with other students, understanding what your professors expect of you as a student, navigating and understanding the supports and resources on-campus, and any other questions or concerns you have.

Even if you aren’t sure who to ask, connect with me and I’ll refer you to the right person.  I look forward to meeting you during your journey at McMaster!

Anthony Cheah edit

Anthony Cheah

Immigration Consultant
Phone: 20814
Email: immigration@mcmaster.ca

As a Regulated Canadian Immigration Consultant (RCIC) and Vice-President of the Excel Beyond International Academy in Canada and Malaysia, I am passionate about helping international students overcome any barriers they might experience in their relocation to Canada.

I have years of experience working in international recruitment, managing projects for international companies and teaching computer science, accounting and business management at universities around the world. Having lived and worked in different countries, I understand that adjusting to a new country can be challenging, especially when dealing with the immigration process. I can help you settle into your new environment and take care of immigration issues such as renewing your permit/visa, applying for residency, bringing your family to Canada and more.

Headshot of Lajipe Sanwoolu.

Lajipe Sanwoolu (On Leave)

Immigration and Mobility Advisor
Phone: 20814
Email: sanwoolo@mcmaster.ca

My name is Lajipe, pronounced La-Jee-Pay.

I am dedicated to helping international students find their place in Canada. As a Mac grad and former international student, I am aware of the challenges that come with being in a new environment. In my role, I can help you navigate the immigration process, whether it be applying or renewing your permit/visa, applying for residency, bringing you family to Canada or any other Immigration related issues.

I have a B.A. in Economics, a diploma in Human Resource Management from McMaster University and a diploma in Immigration Consulting from Ashton College. I am also a Certified Human Resource professional (CHRP) and a Regulated Canadian Immigration Consultant (RCIC). I have worked in various positions and industries and am constantly looking for ways to impact the people around me.

In my spare time, I enjoy reading, cooking, sewing, playing games, hosting family and friends and conducting online research. I am very passionate about people and helping others succeed.

Global Experiences

Headshot of Jenna Levi

Jenna Levi

Education Abroad Coordinator
Phone: 26105
Email: levij@mcmaster.ca

As the Education Abroad Coordinator, I’m passionate about helping students take their learning beyond borders.

While completing my own undergraduate degree, I studied abroad for a semester in France and fell in love with the daily discovery, growth and perspective afforded by extended cultural immersion. Post-graduation, my semester abroad acted as a stepping-stone to an international contract working in New Zealand, facilitated by the working holiday visa’s offered through International Experience Canada. Both experiences have shown me the incredible personal and professional value of international programs, and their important contributions to global relationships.